The manufacturer warrants the products that it manufactures to be free from defects in material and workmanship, and agrees to repair or replace the defective product,from the date of purchase. Please see specification sheets or product packaging for complete warranty dates as products vary.
The manufacturer will not cover failure due to the following:
*Improper installation or operation.
*Accidental damage, misuse or abuse of the product.
*External causes or natural disasters.
*Normal wear and tear.
*Repairs or alterations to the product.
*Any use of the product in any way diffrent for what the product was designed for.
GENUINE LED & ELECTRICAL SUPPLIES,INC AND THE MANUFACTURER WILL NOT BE LIABLE,UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOOD.
*A replacement or credit claim must be within the warranty period. Claims will not be accepted without prior authorization. Genuine LED & Electrical Supplies will contact the manufacturer for a Return Merchandise Authorization form which will be emailed to claimant.
*The manufacturer will arrange pick-up of defective products after RMA is approved.
*Return Merchandize Authorization is only good from 30 days of issue. A copy of the RMA must accompany product sent to the manufacturer.
*Genuine LED & Electrical Supplies and the manufacturer will not be responsible for any returned goods lost or damaged by carrier.
*Replacement or credit will be issued upon receit of defective products. All returned products will be tested by the manufacturer. Replacement or credit will only be issued to items confirmed to be defective. The manufacturer will pay for the shipping on approved replacements.
*If replacements are needed in urgency, the manufacturer will accept a new Purchase Order(PO) in which Genuine LED & Electrical Supplies is responsible for shipping charges. Upon receit of defectives, a credit for products purchased will be issued. The manufacturer reserves the right to test the products and reduce the claim if it's determined to not be defective.
*Returns for non-defective products must be requested within 30 days of invoice. Returns will be assessed a 25% restocking fee and will be processed as a credit. Customer must pay freight for the return of Non-defective products must be returned in its original packaging.
Products such as high bay led lighting,led lighting fixtures etc etc.. received broken or whose packaging is damaged will not be valid for a credit.
*No cash refunds for returned products. Credits apply only to future or existing orders.
*All returns are to be shipped to the manufacturer with an accompanying RMA copy.
$1500.00 Freight Allowance (Excluding Alaska and Hawaii) on all
Energertic Lighting Products.
Warranty and replacement policies will vary from other manufacturers.